Customer Service Technical Support
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Q&A and known technical incompatibilities
The Visual Multimedia 4th Edition
Method of Payment
QA International accepts payments exclusively through PayPal, Visa and MasterCard. Users wishing to purchase a downloadable product at the Visual Dictionary Online Store must have a PayPal account or be a Visa or Mastercard cardholder. For more information or to open a PayPal account, click here.
Pricing and Tax Information
As a courtesy, prices on this site are shown in multiple currencies. Prices shown in currencies other than Canadian dollars are only an indication because of constant fluctuations in exchange rates. Please note that you will be billed in Canadian dollars. If you reside outside of Canada, PayPal or the financial institution that issued your credit card will automatically convert the amount to your local currency. Canadian residents must add GST and PST to prices advertised on the site. Residents outside of Canada have no taxes to add to the prices listed on the site. The prices displayed on the site are subject to change without notice.
Refund Policy
The products purchased at the Visual Dictionary Online Store are neither refundable nor returnable except if technical issues prevent the use of the product. If a customer experiences a technical issue using a downloadable version purchased at the QA International Visual Dictionary Online Store, he or she should first refer to the Customer Service section, which lists all the technical specifications, known incompatibilities and most common technical issues, and answers the most common questions. If the incompatibility is not indicated and the customer is unable to resolve the issue, the customer should contact the Technical Support service of QA International, who will be pleased to assist the customer with installation and help him or her resolve any other technical issues. QA International does not reimburse its customers for technical issues or technical incompatibilities indicated in the Visual Dictionary Online Store. If the product presents a different problem, of which the customer has not been advised on the QA International web site, on visualdictionaryonline.com or on the Visual Dictionary Online Store site, the customer must contact QA International Customer Service, who will determine whether a refund can be issued to the customer. |
